.png)
ITIL®4 Foundation
About this training
ITIL®4 introduces an updated version of the IT service management framework.
Version 4 acquires selected elements from the Practitioner level, especially the principles. ITIL®4 also introduces, in the spirit of system thinking, the way of managing products and services as value chains, from the expressed demand to measurable value. ITIL practices are embedded in a coherent ecosystem, in which products and services are delivered in an uninterrupted cycle of creation, testing, implementation, feedback and improvement.
ITIL® 4 OFFICIAL CERTIFICATION SCHEME
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
The ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
The ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
EXAMINATION METHOD
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
EXAM DESCRIPTION
- Exam duration: 60 minutes
- Format: Multiple-choice test consisting of 40 questions
- Passing score: Minimum of 65% (26 out of 40 correct answers)
- Closed book: No textbooks or training materials allowed during the exam
What you'll learn
ITIL® is a globally recognized set of best practices for IT service management. Learning it will help you understand the concepts, terminology, and processes commonly used to support organizational growth in the area of ITSM. It will also enable you to introduce improvements in managing organizational data and effectively measure the performance of the IT services you manage. By studying ITIL®, you prepare yourself to apply new skills in enterprise management.
Benefits for training participants:
- An ITIL® certificate serves as a benchmark that defines your skills and knowledge of IT service management principles. Companies worldwide recognize ITIL® certification as a prerequisite for employment in IT service management departments.
- Participation in the training allows you to learn the standard terminology and management processes defined in ITIL®, which will make it easier to communicate with vendors and business partners in IT service management, as well as help you focus on customer expectations and user experience.
- The quality of service delivery depends on the skills and knowledge of IT staff. ITIL® training aims to provide knowledge and prepare IT managers to efficiently solve problems.
- Familiarity with ITIL® contributes to improving the cost-effectiveness of business processes that involve IT services. By skillfully optimizing the use of available resources while considering potential risk factors, ROI increases, helping the organization achieve sustainable growth.
- Obtaining an ITIL® certificate enhances your qualifications, which may translate into a higher salary. Beyond financial benefits, it also provides greater opportunities for further career development.
Who is this training for
- Managers and employees of IT organizations planning to improve internal processes based on the best practices of ITIL®4, employees of companies providing IT services
- People who want to improve their qualifications in IT service management and pass the exam "Foundation Certificate in IT Service Management" (ITIL®4 Edition)
Agenda
- Key concepts of service management
- Value and its creation
- Organizations, service providers, service consumers and other stakeholders
- Products and services
- Model of service relations
- Value: results, costs and risks
- Four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Service value system
- Opportunities, demand and value
- ITIL guiding principles
- Governance
- Value service chain
- Continual improvement
- Practices
- General management practices
- Continuous improvement
- Information security management
- Relationship management
- Supplier management
- Service management practices
- Change enablement
- Incident management
- IT asset management
- Monitoring and event management
- Problem management
- Release management
- Service configuration management
- Service Desk
- Service Level Management
- Request fulfilment
- Technical management practices
- Deployment management
- Discussion of test exam questions
Benefits of learning with us
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Foundation online exam
- Authorized ITIL® 4 Foundation manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
- Managers and employees of IT organizations planning to improve internal processes based on the best practices of ITIL®4, employees of companies providing IT services
- People who want to improve their qualifications in IT service management and pass the exam "Foundation Certificate in IT Service Management" (ITIL®4 Edition)
- Key concepts of service management
- Value and its creation
- Organizations, service providers, service consumers and other stakeholders
- Products and services
- Model of service relations
- Value: results, costs and risks
- Four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Service value system
- Opportunities, demand and value
- ITIL guiding principles
- Governance
- Value service chain
- Continual improvement
- Practices
- General management practices
- Continuous improvement
- Information security management
- Relationship management
- Supplier management
- Service management practices
- Change enablement
- Incident management
- IT asset management
- Monitoring and event management
- Problem management
- Release management
- Service configuration management
- Service Desk
- Service Level Management
- Request fulfilment
- Technical management practices
- Deployment management
- Discussion of test exam questions
ITIL® is a globally recognized set of best practices for IT service management. Learning it will help you understand the concepts, terminology, and processes commonly used to support organizational growth in the area of ITSM. It will also enable you to introduce improvements in managing organizational data and effectively measure the performance of the IT services you manage. By studying ITIL®, you prepare yourself to apply new skills in enterprise management.
Benefits for training participants:
- An ITIL® certificate serves as a benchmark that defines your skills and knowledge of IT service management principles. Companies worldwide recognize ITIL® certification as a prerequisite for employment in IT service management departments.
- Participation in the training allows you to learn the standard terminology and management processes defined in ITIL®, which will make it easier to communicate with vendors and business partners in IT service management, as well as help you focus on customer expectations and user experience.
- The quality of service delivery depends on the skills and knowledge of IT staff. ITIL® training aims to provide knowledge and prepare IT managers to efficiently solve problems.
- Familiarity with ITIL® contributes to improving the cost-effectiveness of business processes that involve IT services. By skillfully optimizing the use of available resources while considering potential risk factors, ROI increases, helping the organization achieve sustainable growth.
- Obtaining an ITIL® certificate enhances your qualifications, which may translate into a higher salary. Beyond financial benefits, it also provides greater opportunities for further career development.
No special preparation of the students is required.
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Foundation online exam
- Authorized ITIL® 4 Foundation manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
Enrolling with Meirik is easy. Simply visit our website, choose your preferred training session, and follow the registration process. If you need assistance, our customer support team is here to help.
Meirik offers a range of training options, including online courses, in-person workshops, and self-paced study materials. You can choose the format that best suits your learning style and schedule.
No, there are no specific prerequisites to enrol in our training sessions. We welcome individuals from various professional backgrounds and experience levels interested in becoming certified Scrum Masters.
The process typically involves taking the Professional Scrum Master Assessment. Successful completion of the exam leads to certification. Students enrolling in our training and participating in the course gain 2 free attempts to pass the Professional Scrum Master Exam.
The duration of our training programs is 16 hours. Additional exam preparation differs according to your personal learning style.
Don't worry; many individuals don't pass on their first try. When participating in Meirik training, you can take the exam twice.
Yes, of course you can! Meirik Coins' value of each class is also discounted. To make the purchase using your Meirik Coins, contact us at training@meirik.com. If you’re not sure how many Meirik Coins you have gathered, feel free to reach out and ask at training@meirik.com.
No, the prices are listed, excluding VAT. The tax is added during the registration process and only if it’s applicable.
Yes, just remember to tick “a business” while making the purchase. The invoice is then issued automatically by the external service provider - eventbrite.com
If you have any further questions or need assistance, reach out to our customer support team using this email: training@meirik.com
This training is available for organisations only.
If you're interested in it - please go to "On-demand" tab and let us know more about your company needs.
Tell us more about your organisational needs. We will come back with tailored proposal.