Training Services Terms & Conditions
version number 3 valid from 14.09.2021 onwards
§ 1. General provisions
- These Regulations (hereinafter referred to as the "Regulations") define the terms and conditions for the
provision of Training Services organized by Meirik Ltd and Meirik Sp. z o.o. - The organizer of Training Services is Meirik Ltd a company incorporated in England (registration number
09928382) whose registered office is at 86-90 Paul Street, London EC2A 4NE, United Kingdom, email:
office@meirik.com and Meirik Sp. z o.o. incorporated in Poland with NIP (VAT no): PL 8982235512, whose
registered office is at ul. Jedności Narodowej 154/178, 50-302 Wrocław, email: biuro@meirik.com. - Training Services are sold via websites and in special cases by the organizer.
- Participation in the Training is payable. Detailed information on payments can be found in §4. Fees.
- Training participants declare that they will not record, reproduce, fix or distribute it in any form.
- Training materials are the intellectual property of their creators, are protected by copyright and made
available to participants only for private use. Training materials may not be sold, resold or made publicly
available to persons not participating in the Training. - The Organizer reserves the right to produce, reproduce and process videos, audio recordings, photos,
publications and any other materials related to the Training conducted by him, excluding any other entities.
§ 2. Definitions
- Organizer/Service Providers - Meirik Ltd a company incorporated in England (registration number
09928382) whose registered office is at 86-90 Paul Street, London EC2A 4NE, United Kingdom, email:
office@meirik.com and Meirik Sp. z o.o. incorporated in Poland with NIP (VAT no): PL 8982235512, whose
registered office is at ul. Jedności Narodowej 154/178, 50-302 Wrocław, email: biuro@meirik.com. - Sales Broker - an external website providing Sales Services to the Training Organizer. A detailed list of brokers can be found here.
- Participant - any natural person, regardless of the form of application for participation, taking or supposed to take part in the Training.
- Service Recipient - any natural or legal person or organizational unit without legal personality that has concluded a service contract with the Organizer by purchasing a Training Service.
- Training Service - all activities aimed at preparing and delivering the Training, including, inter alia, correspondence with Participants, providing training materials and conducting the Training.
- Training - part of the Training Service aimed at providing substantive content to Participants (single training session with a specific date).
- Voucher - a coupon issued by the Organizer in the form of a code, enabling participation in Training, to be redeemed in accordance with the Usage of Meirik Coins and Vouchers Terms and Conditions.
- Accreditation Body - entities granting accreditation for Training. The organizer currently cooperates with such Accreditation Bodies as: Scrum.org, Kanban University, ICAgile.com.
- Regulations - these regulations for the provision of Training Services.
- GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on the protection of data) Journal of Laws UE.L.2016 NNr 119 p. 1.
- Consumer - a natural person who performs a legal transaction not directly related to their business or professional activity.
- Data - all information regarding the Service Recipient / Participant necessary to provide the Training Service.Their processing is described in § 9. Personal Data Protection.
§ 3. Provision of Training Services
- The condition for participation in the Training is to conclude a contract for the provision of Training Services and to read and accept the Regulations. When making a purchase, the Customer makes a statement that they have read the Regulations and accept the provisions contained therein.
- The condition for concluding the contract for the provision of Training Services is to register for the Training through the Sales Broker and accept their regulations available on its website or, in exceptional cases, applying for the Training directly at the Organizer.
- When registering for the Training, the Service Recipient is asked to provide the Data necessary for the implementation of the Training Service. Data processing is described in detail in § 9. Personal DataProtection.
- The Service Recipient may sign up for the Training no later than 24 hours before the training start date.
- Confirmation of participation in the Training will be made by the Organizer via email when the payment is credited.
- The Organizer has the right to refuse to conclude a contract for the provision of Training Services without providing any reason.
- The Organizer reserves the right to change the date of the Training due to random events beyond the control of the Organizer. The Service Recipient and the Participant will be immediately notified via email about the new date of the Training.
- As part of the training service, the Organizer reserves the right to ask the Participant to provide a Training review via trustpilot.com. Detailed information on data processing is available on its website.
§ 4. Fees
- A detailed description of the payment can be found in the regulations established by the Sales Broker.These regulations are available on the Sales Broker website.
- The Organizer reserves the right to use only the selected payment methods
- The Organizer covers the fees of the Sales Broker
- The price of the Training is a net price, i.e., it does not include 20% or 23% VAT (depending on the country).If applicable the Participant covers the VAT.
- Information about the price of participation in the Training and the provided discounts are published on the appropriate Training page on the Sales Broker website. The information available on the website on the day of registering the Participant for the Training is binding for the Organizer and the Service Recipient.
- The fee for one Training Participant covers:
- participation in course,
- meals in the form of at least one hot meal and access to coffee breaks during each training day (incase of in-class training),
- training and post-training materials provided to the Participant,
- the fee necessary to obtain a certificate from the Accreditation Body.
- The above-mentioned points may differ depending on the form of Service provision Training. In the caseof online training, point 2 does not apply.
- The Organizer issues a VAT invoice, a prepayment invoice or a final invoice for the services provided, in accordance with applicable regulations.
§ 5. Terms of withdrawal from the contract
- Pursuant to the Act of May 30, 2014, on consumer rights (Journal of Laws of 2017, item 683), the consumer has the option to withdraw from the contract concluded with the Service Provider without giving any reason and at no cost to the contract within 14 days from its conclusion. To meet this deadline, it is enough to send a statement before its expiry.
- The declaration of withdrawal from the contract should be submitted in electronic form by sending it to the email address: training@meirik.com.
- Withdrawal from the contract may only take place until the date of the Training commencement.
- The Organizer is obliged to reimburse the Consumer for the costs of participation in the Training, no later than 14 working days from the receipt of such a declaration.
- Withdrawal from the contract for the provision of Training Services is tantamount to resignation from participation in the Training.
§ 6. Resignation from participation in the Training, Vouchers and Meirik Coins
- Resignation from the Training may only take place by sending the Service Recipient’s or Participant's declaration of resignation from participation in the Training to the following email training@meirik.com. Resignation from participation in the Training with reimbursement of all costs is possible up to 14 days before the scheduled date of the Training.
- In the event of the Participant's resignation from participation in the Training, subject to the deadline specified in § 6 sec. 1 sentence 2, The Service Recipient may indicate another person to participate in theTraining. Changing the Training Participant by the Service Recipient is free of charge.
- In the event of successful resignation from the Training in accordance with paragraph 1, the Organizer, at the Service Recipient’s choice, will return the funds paid for participation in the Training or will grant theService Recipient or Participant a Voucher to be used for a selected Training with the same value of Meirik Coins. The Voucher will be issued no later than 14 days from the last day of the Training.
- When purchasing the Training, the Service Recipient receives a Voucher with the value of Meirik Coins corresponding to 30% of the value of the Training expressed in Meirik Coins.
- If the Participant is absent for all or part of the Training without prior notification of resignation, the fee is not refundable. In this case, the Organizer will grant the Service Recipient or Participant a Voucher to be used for the selected training with the same Meirik Coins value. The Voucher will be issued no later than 14days from the last day of the Training.
§ 7. Cancellation of the Training
- The Organizer reserves the right to cancel the Training in cases beyond the Organizer's control, for which they are not responsible, including random events.
- The Service Recipient and the Training Participant will be immediately informed via email about the cancellation of the Training or any changes affecting the implementation of the Training Service.
- If the Training is canceled by the Organizer, the Service Recipient, at his choice, is entitled to a full refund of the Training fee, a voucher to be used for a selected Training with the same Meirik Coins value or a subscription for the same Training on a different date. The voucher will be issued no later than 14 days from the date of cancellation of the Training.
- If the Service Recipient or Participant decides they want to have the costs of the Training reimbursed, the full amount of the Training fee will be reimbursed no later than 14 business days from the receipt of theService Recipient’s decision.
§ 8. Complaints
- Complaints regarding the Training Services should be sent to the following email training@meirik.com immediately, but not later than within 14 days from the date of occurrence of the circumstances covered by the complaint.
- The Service Recipient or the Participant who has received the authorization from the Service Recipient to represent him during the complaint procedure is entitled to submit a complaint.
- The complaint should contain at least the following elements:
- indication of the Data of the Service Recipient or the Participant authorized by him,
- description of the situation being the basis for submitting a complaint,
- Service Recipient’s request.
- The Service Provider undertakes to consider the complaint within 14 working days from its receipt, notifyingthe Service Recipient about the further proceedings to the address provided in the application.
- If the Service Provider does not respond to the Service Recipient's requests within 14 business days, it means that he considered the requests justified.
§ 9. Personal Data Protection
- The Data Administrators are the Service Providers.
- Participants, Service Recipients and persons acting on behalf of the Service Recipient may contact the above-mentioned contact details of the Service Provider regarding the protection of their personal data and the exercise of their rights.
- Personal data of Participants, Service Recipients and persons acting on behalf of the Service Recipient are processed in order to conclude and perform the contract for the provision of Training Services on the basis of the Service Recipient's application (Article 6 (1) (b) of the GDPR) made by a person authorized to acton behalf of the Service Recipient. Confirmation of participation in the Training by a person acting on behalf of the Service Recipient is a condition for concluding the Contract.
- The Organizer processes the following Data:
- for Participants: name, surname and email address,
- in the case of Service Recipients and persons acting on behalf of the Service Recipients: name and surname, email address, tax identification number (NIP), address, company name, telephone number, bank account number, telephone number and email address of the contact person acting on behalf of the Service Recipient.
- The Service Provider guarantees the protection of all rights under the GDPR:
- the right to access one’s data and receive a copy thereof,
- the right to rectify (correct) one’s data,
- the right to delete data if, in the opinion of the Service Recipients and persons acting on behalf of theService Recipients, there are no grounds for their processing,
- the right to request the restriction of processing, if the Service Recipient considers that it is justified to limit the processing of personal data only to the performance of activities agreed with them, if, in their opinion, the Service Provider has incorrect personal data or processes them unreasonably, or does not want the company to remove them because they are needed by the Service Recipient to establish, assert or defend claims, or for the duration of the Service Recipient’s objection to the processing of personal data,
- the right to lodge a complaint with the supervisory body - the Service Recipient has the right to lodge a complaint with the President of the Office for Personal Data Protection if they consider that the personal data is being processed unlawfully.
- Personal data of the Participants, the Service Recipient and persons acting on behalf of the Service Recipient may be made available to the following categories of recipients: service providers: consulting, accounting, legal, administrative, payment, IT, including "cloud" services, as well as entities cooperating in the field of training services and marketing and the provider of the training method (Accreditation Entities) and consumer review websites.
- Personal data of Participants, Service Recipients and persons acting on behalf of the Service Recipient are transferred outside the European Economic Area to the following entities: Google LLC - USA, Scrum org. -USA, Kanban University - USA, ICAgile - USA.
- The personal data of the Participants, the Service Recipient and persons acting on behalf of the ServiceRecipient are stored indefinitely for the purposes of demonstrating the completion of the training by theParticipant and granting them the appropriate certificates.
- The Organizer protects Personal Data using rational technical and organizational measures and security procedures in order to protect them against access by unauthorized persons or their unauthorized use.
§ 10. Final Provisions
- The Regulations apply from the moment of their publication on the Organizer's website and apply to contracts concluded from that day.
- The Organizer reserves the right to modify the Regulations.
- The Organizer is not responsible for any items left by Participants at the place of the Training.
- The Organizer is not responsible for any damage caused by Participants at the place of the Training.
- The Organizer uses information saved by the server on the Service Recipient's terminal device, which is then read each time the web browser connects (so-called cookies). The Service Recipient may at any time change the browser settings so that it does not accept such files or inform about their transmission. It should be noted that not accepting cookies may cause difficulties in using the Portal. By storing cookies on the ServiceRecipient’s device, they consent to the storage of the above files on this device.
- The Service Recipient, who is a Consumer, has the option of using an out-of-court method of dealing with complaints and redress available at the offices and on the websites of poviat (municipal) consumer ombudsman, social organizations whose statutory tasks include consumer protection, ProvincialInspectorates of Trade Inspection and on the website of the Office of Competition and ConsumersProtection. Information on how to access the above-mentioned mode and procedures for resolving disputes can be found at the following address: www.uokik.gov.pl, in the tab "Settlement of consumer disputes".
- Any disputes that arise in connection with the performance of the Service Provision Contract will be resolved first by negotiation. In the event of failure to reach an agreement, the court competent to resolve any disputes will be the court having jurisdiction over the Organizer's seat.
- These Regulations have been drawn up in two language versions: Polish and English.