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ITIL®4 Practices: Collaborate, Assure and Improve (CAI)
About this training
The ITIL® 4 Specialist: Collaborate, Assure and Improve training focuses on enhancing collaboration, ensuring an appropriate level of services, managing information security risks and continuously improving processes within IT organizations. This course provides management knowledge that helps in building effective relationships with business partners, service providers and other stakeholders.
ITIL® 4 OFFICIAL CERTIFICATION SCHEME
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
METHOD OF EXAMINATION
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
EXAM DESCRIPTION
- Exam duration: 90 minutes
- Single choice questions
- There are 60 questions, each worth 1 mark. There is no negative marking
- Candidates need to get 39 questions correct (65%) to pass the exam
- This is a ‘closed book’ exam
What you'll learn
- Increased efficiency in collaboration within teams and with external partners.
- Ability to establish service levels that meet business expectations and develop and implement effective strategies for monitoring and improving IT service quality.
- Implementation of continuous improvement in IT processes, leading to better performance and customer satisfaction.
- Enhanced competencies in managing service providers to support the delivery of high-quality services to the organization.
- Effective risk management related to information security and integration of security principles across all service management areas.
- Ability to assess the maturity of processes and management practices (ITIL® 4 Capability Model) and determine directions for further development.
- Participants who pass the exam receive an international certificate in electronic form. The ITIL® 4 Specialist: Collaborate, Assure and Improve certificate is one of the certifications required to obtain the ITIL® 4 Practice Manager and ITIL® 4 Master titles. The certificate is valid for 3 years.
Who is this training for
The training is intended for IT professionals responsible for managing and improving IT services and effectively building relationships with stakeholders both within and outside their organizations. It is ideal for IT directors and managers, service managers, team leaders, ITIL practice managers, IT consultants and individuals aspiring to managerial roles in IT service management.
Agenda
- Introduction to ITIL 4 Specialist: Collaborate, Assure and Improve
- Objectives and structure of the training
- Basic concepts and definitions
- Collaboration and Relationship Building (Relationship Management Practice)
- Techniques for effective communication and collaboration
- Building and maintaining effective stakeholder relationships
- Ensuring Appropriate Service Levels (Service Level Management Practice)
- Methods and tools for quality assurance
- Monitoring and reporting on service quality
- Continual Improvement (Continual Improvement Practice)
- Frameworks and models for process improvement
- Techniques for identifying and implementing enhancements
- Managing Suppliers and Partners (Supplier Management Practice)
- Strategic supplier management
- Building long-term relationships with partners
- Information Security Management (Information Security Management Practice)
- Fundamentals of information security management
- Managing risks related to confidentiality, integrity, and availability of Information
Each module includes the following content:
- Key concepts, objectives, and success metrics of the practice
- Processes and value streams of the practice
- Roles and competencies of the practice
- How information and technology support the practice
- The role of partners and suppliers in the practice
- How the ITIL maturity assessment model can be used to develop the practice
- How ITIL guiding principles support the practice
Benefits of learning with us
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Collaborate, Assure and Improve online exam
- Authorized ITIL® 4 Collaborate, Assure and Improve manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
The training is intended for IT professionals responsible for managing and improving IT services and effectively building relationships with stakeholders both within and outside their organizations. It is ideal for IT directors and managers, service managers, team leaders, ITIL practice managers, IT consultants and individuals aspiring to managerial roles in IT service management.
- Introduction to ITIL 4 Specialist: Collaborate, Assure and Improve
- Objectives and structure of the training
- Basic concepts and definitions
- Collaboration and Relationship Building (Relationship Management Practice)
- Techniques for effective communication and collaboration
- Building and maintaining effective stakeholder relationships
- Ensuring Appropriate Service Levels (Service Level Management Practice)
- Methods and tools for quality assurance
- Monitoring and reporting on service quality
- Continual Improvement (Continual Improvement Practice)
- Frameworks and models for process improvement
- Techniques for identifying and implementing enhancements
- Managing Suppliers and Partners (Supplier Management Practice)
- Strategic supplier management
- Building long-term relationships with partners
- Information Security Management (Information Security Management Practice)
- Fundamentals of information security management
- Managing risks related to confidentiality, integrity, and availability of Information
Each module includes the following content:
- Key concepts, objectives, and success metrics of the practice
- Processes and value streams of the practice
- Roles and competencies of the practice
- How information and technology support the practice
- The role of partners and suppliers in the practice
- How the ITIL maturity assessment model can be used to develop the practice
- How ITIL guiding principles support the practice
- Increased efficiency in collaboration within teams and with external partners.
- Ability to establish service levels that meet business expectations and develop and implement effective strategies for monitoring and improving IT service quality.
- Implementation of continuous improvement in IT processes, leading to better performance and customer satisfaction.
- Enhanced competencies in managing service providers to support the delivery of high-quality services to the organization.
- Effective risk management related to information security and integration of security principles across all service management areas.
- Ability to assess the maturity of processes and management practices (ITIL® 4 Capability Model) and determine directions for further development.
- Participants who pass the exam receive an international certificate in electronic form. The ITIL® 4 Specialist: Collaborate, Assure and Improve certificate is one of the certifications required to obtain the ITIL® 4 Practice Manager and ITIL® 4 Master titles. The certificate is valid for 3 years.
Valid ITIL®4 Foundation certification.
Experience working in an IT department or managing IT services is beneficial but not mandatory.
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Collaborate, Assure and Improve online exam
- Authorized ITIL® 4 Collaborate, Assure and Improve manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
Enrolling with Meirik is easy. Simply visit our website, choose your preferred training session, and follow the registration process. If you need assistance, our customer support team is here to help.
Meirik offers a range of training options, including online courses, in-person workshops, and self-paced study materials. You can choose the format that best suits your learning style and schedule.
No, there are no specific prerequisites to enrol in our training sessions. We welcome individuals from various professional backgrounds and experience levels interested in becoming certified Scrum Masters.
The process typically involves taking the Professional Scrum Master Assessment. Successful completion of the exam leads to certification. Students enrolling in our training and participating in the course gain 2 free attempts to pass the Professional Scrum Master Exam.
The duration of our training programs is 16 hours. Additional exam preparation differs according to your personal learning style.
Don't worry; many individuals don't pass on their first try. When participating in Meirik training, you can take the exam twice.
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