ITIL® 4 Specialist: Create, Deliver and Support (CDS)
About this training
ITIL® 4 Specialist: Create, Deliver and Support (CDS) module is the ‘engine room’ of the digital and IT function. It is integral to the ITIL® 4 Practice Manager and Managing Professional streams, focusing on the core activities of the service management lifecycle, and is designed to deepen professionals’ understanding and practical application of ITIL 4 in creating, delivering, and supporting services that achieve excellence and drive customer satisfaction.
ITIL® 4 OFFICIAL CERTIFICATION SCHEME
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
EXAMINATION METHOD
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
EXAM DESCRIPTION
- Exam duration: 90 minutes
- 40 Multiple choice questions.
- The minimum pass mark is 70% (28 out of 40 correct answers)
- ‘Closed book’ exam - No use of books and training materials
What you'll learn
- You will gain knowledge and skills in designing, developing, and managing the delivery and support of IT products and services.
- You will learn how to design and develop services that meet customer needs and achieve business objectives.
- You will acquire the skills needed to define requirements, design components, and ensure the quality of services.
- You will understand the processes and activities involved in delivering high-quality IT services.
- You will gain knowledge about support functions and practices required for the effective maintenance and management of IT services.
- You will learn how to identify and measure key performance indicators and other metrics to evaluate the performance and effectiveness of IT services.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Create, Deliver and Support certification, that signals your expertise in service management. The certificate is valid for 3 years
Who is this training for
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
Agenda
- Organizations and culture
- Effective
- Information technology to create, deliver, and support services
- Value streams
- Value stream to create, deliver, and support services
- Value stream for user support
- Prioritize and manage work
- Commercial and sourcing considerations
Benefits of learning with us
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Create, Deliver and Support online exam
- ITIL® 4 Create, Deliver and Support authorized Ebook
Learn, Apply, Succeed!
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
- Organizations and culture
- Effective
- Information technology to create, deliver, and support services
- Value streams
- Value stream to create, deliver, and support services
- Value stream for user support
- Prioritize and manage work
- Commercial and sourcing considerations
- You will gain knowledge and skills in designing, developing, and managing the delivery and support of IT products and services.
- You will learn how to design and develop services that meet customer needs and achieve business objectives.
- You will acquire the skills needed to define requirements, design components, and ensure the quality of services.
- You will understand the processes and activities involved in delivering high-quality IT services.
- You will gain knowledge about support functions and practices required for the effective maintenance and management of IT services.
- You will learn how to identify and measure key performance indicators and other metrics to evaluate the performance and effectiveness of IT services.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Create, Deliver and Support certification, that signals your expertise in service management. The certificate is valid for 3 years
Required ITIL®4 Foundation certification.
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Create, Deliver and Support online exam
- ITIL® 4 Create, Deliver and Support authorized Ebook
Learn, Apply, Succeed!
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
Enrolling with Meirik is easy. Simply visit our website, choose your preferred training session, and follow the registration process. If you need assistance, our customer support team is here to help.
Meirik offers a range of training options, including online courses, in-person workshops, and self-paced study materials. You can choose the format that best suits your learning style and schedule.
No, there are no specific prerequisites to enrol in our training sessions. We welcome individuals from various professional backgrounds and experience levels interested in becoming certified Scrum Masters.
The process typically involves taking the Professional Scrum Master Assessment. Successful completion of the exam leads to certification. Students enrolling in our training and participating in the course gain 2 free attempts to pass the Professional Scrum Master Exam.
The duration of our training programs is 16 hours. Additional exam preparation differs according to your personal learning style.
Don't worry; many individuals don't pass on their first try. When participating in Meirik training, you can take the exam twice.
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