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ITIL®4 Specialist: Plan, Implement and Control (PIC)
About this training
This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL® 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Asset Management Practice, ITIL® 4 Change Enablement Practice, ITIL® 4 Deployment Management Practice, ITIL® 4 Release Management Practice, ITIL® 4 Service Configuration Management Practice publications.
ITIL® 4 OFFICIAL CERTIFICATION SCHEME
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
METHOD OF EXAMINATION
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
EXAM DESCRIPTION
- Exam duration: 90 minutes
- Single choice questions
- There are 60 questions, each worth 1 mark. There is no negative marking
- Candidates need to get 39 questions correct (65%) to pass the exam
- This is a ‘closed book’ exam
What you'll learn
- A participant who has passed the exam receives an international certificate in electronic form. The ITIL® 4 Plan, Implement and Control certification is one of the certifications leading to the title of ITIL® 4 Practice Manager and ITIL® 4 Master. The certificate is valid for 3 years
- Understand of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL® 4 Release Management Practice, and the ITIL® 4 Service Configuration Management Practice.
- Providing candidates with best practice guidance at both the strategic and operational levels to maximize practice value
Who is this training for
- C-suite executives
- Practice managers
- Service designers / Architects / Developers
- Product / Service Managers
Agenda
- Review of the ITIL® 4 Foundation module.
- IT Asset Management (ITAM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Change enablement (CE)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Deployment management (DM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Release management (RM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Service Configuration Management (SCM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- Plan, Implement and Control
- Understand the processes and value streams of the Plan, Implement and Control practices
- How information and technology support and enable the practices
- Recommendations for the Plan, Implement and Control practices success
Benefits of learning with us
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Plan, Implement and Control online exam
- Authorized ITIL® 4 Plan, Implement and Control manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
- C-suite executives
- Practice managers
- Service designers / Architects / Developers
- Product / Service Managers
- Review of the ITIL® 4 Foundation module.
- IT Asset Management (ITAM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Change enablement (CE)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Deployment management (DM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Release management (RM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- Service Configuration Management (SCM)
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- Plan, Implement and Control
- Understand the processes and value streams of the Plan, Implement and Control practices
- How information and technology support and enable the practices
- Recommendations for the Plan, Implement and Control practices success
- A participant who has passed the exam receives an international certificate in electronic form. The ITIL® 4 Plan, Implement and Control certification is one of the certifications leading to the title of ITIL® 4 Practice Manager and ITIL® 4 Master. The certificate is valid for 3 years
- Understand of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Asset Management Practice, the ITIL® 4 Change Enablement Practice, the ITIL® 4 Deployment Management Practice, the ITIL® 4 Release Management Practice, and the ITIL® 4 Service Configuration Management Practice.
- Providing candidates with best practice guidance at both the strategic and operational levels to maximize practice value
Valid ITIL®4 Foundation certification.
Real-world examples, industry professionals, hands-on experience.
- Accredited training materials
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Plan, Implement and Control online exam
- Authorized ITIL® 4 Plan, Implement and Control manual in the online version (as required by the vendor)
Learn, Apply, Succeed!
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
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