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ITIL® 4 Strategist Direct Plan and Improve (DPI)
About this training
The ITIL® 4 Strategist: Direct Plan and Improve module is a core component of both the ITIL 4 Managing Professional and Strategic Leader certification streams. It empowers ITSM professionals committed to mastering the skills necessary for strategically directing, planning, and improving digital and IT strategies within their organizations. This module emphasizes the critical role of a service mindset and the necessity of human skills, alongside processes and tools, in achieving a vision of service management excellence.
ITIL® 4 OFFICIAL CERTIFICATION SCHEME
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
The ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
The ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
EXAMINATION METHOD
The participants receive vouchers, which are valid for 6 months, for online exam.
Having completed the training, the participant receives an e-mail with guidelines how to register on the exam. The date is determined directly with PeopleCert, with the use of participant’s account.
Online exam is conducted in the presence of proctor – a person from PeopleCert, who connects remotely with training participant’s desktop and observes the course of exam via Internet camera.
The person who takes the exam is obliged to show the place where he is going to write the exam to proctor via Internet camera. Proctor checks if there are not any other persons and study aids in the room.
EXAM DESCRIPTION
- Exam duration: 90 minutes
- 40 Multiple choice questions.
- The minimum pass mark is 70% (28 out of 40 correct answers)
- ‘Closed book’ exam - No use of books and training materials
What you'll learn
- You will understand key ITIL® 4 concepts such as directing, planning, and improving, and learn the significance of value, outcomes, costs, and risks.
- You will learn how to establish effective governance structures and ensure compliance with relevant regulations, standards, and policies.
- You will learn how to define, select, and use key performance indicators (KPIs) to assess the performance and efficiency of IT services and processes.
- You will explore concepts and practices of continual improvement, such as using feedback and data to help evolve services, processes, and practices.
- You will learn how to manage risks related to IT services to help your organization avoid disruptions and losses.
- You will discover how to use value stream mapping to identify areas for process improvement and optimize the flow of value within the organization.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Direct, Plan and Improve, that signals your expertise in service management. The certificate is valid for 3 years
Who is this training for
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP), ITIL® Strategic Leader (SL) or ITIL® Master
- IT Manager
- IT Leader
- Transformation manager
- IT Service Manager
Agenda
- Core concepts of DPI
- DPI through service value system and guiding principles
- Role of direction in strategy management
- Implementation of strategies
- Introduction to assessment and planning
- Assessment and planning through VSM
- Measurement, reporting, and continual improvement
- Measurements and continual improvement through dimensions and SVS
- OCM principles and methods
- Communication principles and methods
- SVS development using four dimensions
Benefits of learning with us
Real-world examples, industry professionals, hands-on experience.
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Direct, Plan and Improve online exam
- ITIL® 4 Direct, Plan and Improve authorized Ebook
- Accredited training materials
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP), ITIL® Strategic Leader (SL) or ITIL® Master
- IT Manager
- IT Leader
- Transformation manager
- IT Service Manager
- Core concepts of DPI
- DPI through service value system and guiding principles
- Role of direction in strategy management
- Implementation of strategies
- Introduction to assessment and planning
- Assessment and planning through VSM
- Measurement, reporting, and continual improvement
- Measurements and continual improvement through dimensions and SVS
- OCM principles and methods
- Communication principles and methods
- SVS development using four dimensions
- You will understand key ITIL® 4 concepts such as directing, planning, and improving, and learn the significance of value, outcomes, costs, and risks.
- You will learn how to establish effective governance structures and ensure compliance with relevant regulations, standards, and policies.
- You will learn how to define, select, and use key performance indicators (KPIs) to assess the performance and efficiency of IT services and processes.
- You will explore concepts and practices of continual improvement, such as using feedback and data to help evolve services, processes, and practices.
- You will learn how to manage risks related to IT services to help your organization avoid disruptions and losses.
- You will discover how to use value stream mapping to identify areas for process improvement and optimize the flow of value within the organization.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Direct, Plan and Improve, that signals your expertise in service management. The certificate is valid for 3 years
Required ITIL®4 Foundation certification.
Real-world examples, industry professionals, hands-on experience.
- Courses are always delivered by experienced practitioners who actively participate in Agile business transformations daily.
- Hands-on experience, group interaction, and blended learning methods.
- High-quality interactive workshop experience.
- Voucher for the ITIL® 4 Direct, Plan and Improve online exam
- ITIL® 4 Direct, Plan and Improve authorized Ebook
- Accredited training materials
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
Enrolling with Meirik is easy. Simply visit our website, choose your preferred training session, and follow the registration process. If you need assistance, our customer support team is here to help.
Meirik offers a range of training options, including online courses, in-person workshops, and self-paced study materials. You can choose the format that best suits your learning style and schedule.
No, there are no specific prerequisites to enrol in our training sessions. We welcome individuals from various professional backgrounds and experience levels interested in becoming certified Scrum Masters.
The process typically involves taking the Professional Scrum Master Assessment. Successful completion of the exam leads to certification. Students enrolling in our training and participating in the course gain 2 free attempts to pass the Professional Scrum Master Exam.
The duration of our training programs is 16 hours. Additional exam preparation differs according to your personal learning style.
Don't worry; many individuals don't pass on their first try. When participating in Meirik training, you can take the exam twice.
Yes, of course you can! Meirik Coins' value of each class is also discounted. To make the purchase using your Meirik Coins, contact us at training@meirik.com. If you’re not sure how many Meirik Coins you have gathered, feel free to reach out and ask at training@meirik.com.
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If you have any further questions or need assistance, reach out to our customer support team using this email: training@meirik.com
This training is available for organisations only.
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