Delivery Management Development Programme Designed by Meirik

As part of its broader transformation agenda, a leading healthcare organisation faced a challenge shared by many: delivery roles were evolving, fast.

Delivery Managers many of whom came from project and programme backgrounds - were now expected to lead in far more dynamic, cross-functional environments. They were tasked with enabling delivery flow, navigating system complexity, and aligning work with shifting priorities and outcomes.

But the role was new. The expectations were high. And the support structures weren’t yet defined.

Rather than letting delivery capability evolve by chance, the organisation took a clear position:
invest in people before expecting performance.

Together, we built a development pathway that enabled delivery professionals  and their leaders  to grow into the future of work with clarity, confidence and shared direction.

The organisation responded with clarity:
Build internal capability first.
Then let that capability lead the transformation forward.

The response: a development pathway built from the ground up

Together, we designed and delivered a national capability-building initiative focused on enabling both strategic and operational leadership in delivery. The programme was aligned with:

• National Occupational Standards (NOS)
• DDaT frameworks
• Organisation-specific delivery guidance

It started with an in-depth training needs assessment and stakeholder engagement process, ensuring the content and structure reflected real delivery challenges across the system.

The pathway was split into two tailored tracks:

• Senior leaders, focusing on strategic influence, systems thinking and delivery culture
• Delivery practitioners, targeting role clarity, stakeholder navigation, team flow and adaptive delivery

Programme at a glance

Capability in Action: Learning Designed for Immediate Application

From the start, the programme was designed to move beyond passive content delivery.
Learning was treated as a lived experience — applied, tested and refined within the flow of day-to-day work.

Every element of the pathway enabled participants to practise new skills and behaviours in real time, with support, structure and reflection built in.

Key elements included:

• Simulation-based delivery challenges rooted in participants’ actual contexts
• Live virtual sessions using interactive tools to build shared understanding
• In-person delivery labs focused on role-specific scenarios and peer exchange
• Action learning sets for collaborative problem-solving within real delivery environments
• Case-based discussions and real-world site visits to ground theory in practice
• Pre- and post-module assessments to measure change and growth
• Job-embedded toolkits tailored to support immediate, role-specific application
• Ongoing coaching and mentoring, enabling learning in the moment, not just in hindsight
• Co-created materials developed in partnership with Neurodiversity and Ability Networks to ensure inclusive access and engagement

All materials were designed to meet Meirik’s accessibility standards, aligned with VARK learning principles, and quality assured throughout.

The result: a development experience where learning wasn’t paused for delivery - it enhanced it.
Participants grew in confidence, not by stepping away from their work, but by engaging with it in new ways.

What changed

The results were both measurable and human:

Average trainer rating: 9.1/10
Advanced modules NPS scores above 75
 – 60 for Improving Organisation with Systems Thinking
 – 83 for Agile Team Facilitation

Participants reported:

• Increased clarity in delivery roles and expectations
• Higher confidence in enabling team performance
• A shift from reactive delivery to intentional leadership
• Stronger alignment between leadership behaviours and organisational goals

But beyond the numbers, the shift in mindset was visible - and lasting.

“I know what we need to do. I understand the difference between Scrum and Kanban. And I have the confidence to lead two teams.”
“Small, good changes. Everywhere.”
“We’re not just delivering - we’re growing together.”

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Why it worked

This programme worked because it was more than training. It was a system for growth.

It offered:

• Real-world relevance, not generic content
• Embedded practice, not isolated theory
• Supportive peer environments, not solo learning
• A capability strategy aligned with organisational ambition

When delivery professionals are developed with this level of care, structure and purpose, they don’t just manage complexity — they lead through it.

Building capability, together

We create learning programmes that close capability gaps with precision, empathy and measurable results.

Every organisation is unique. So is the path to confident delivery leadership.

Let’s build yours.

Contcat us at: contact@meirik.com

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