ITIL® 4 Specialist: Drive Stakeholder Value (DSV)
About this training
The ITIL® 4 Specialist: Drive Stakeholder Value module is pivotal for IT and business leaders, department heads, and forward-thinking professionals who are looking to master the art of service relationships. In the fast-evolving service economy, this certification equips professionals with the necessary skills to address challenges and seize opportunities, ensuring they play a critical role in their organizations' success.
ITIL® 4 Foundation is a prerequisite for any ITIL® 4 certification, except for the extension modules ITIL® Acquiring and Managing Cloud Services, and ITIL® Sustainability in Digital and IT that do not have any prerequisite.
ITIL® 4 Managing Professional is awarded when the Create, Deliver and Support, the Driver Stakeholder Value, the High-velocity IT,and the Direct, Plan and Improve certifications are achieved.
ITIL® 4 Strategic Leader is awarded when the Digital and IT Strategy, and Direct, Plan and Improve certifications are achieved.
ITIL® 4 Practice Manager designation is awarded when the Create, Deliver and Support certification, and any ONE certification from the pre-bundled courses is achieved: Monitor, Support and Fulfil, Plan, Implement and Control, or Collaborate, Assure and Improve.
ITIL® 4 Master is the highest designation, awarded when the ITIL Practice Manager, Managing Professional, and Strategic Leader designations are all achieved.
What you'll learn
- You will learn how to identify, assess, and prioritize the needs and expectations of various stakeholders, including customers, employees, and partners.
- You will understand the principles of creating and maintaining a positive customer experience.
- You will discover how to effectively manage relationships with different stakeholders, including customers, users, suppliers, and partners.
- You will explore the concept of co-creating value, in which value is not simply delivered to customers but created in collaboration with them.
- You will learn how to establish, monitor, and report on service levels to ensure they meet requirements.
- You will learn how to define and use KPIs and other metrics to measure, report, and improve pain points and opportunities for enhancing the customer experience.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Drive Stakeholder Value certification, that signals your expertise in service management. The certificate is valid for 3 years
Who is this training for
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- IT Leader
- IT Manager
- Transformation Manager
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
Agenda
- Module 1: Customer journey
- Module 2: Customer journey | Step 1: Explore
- Module 3: Customer journey | Step 2: Engage
- Module 4: Customer journey | Step 3: Offer
- Module 5: Customer journey | Step 4: Agree
- Module 6: Customer journey | Step 5: Onboard
- Module 7: Customer journey | Step 6: Co-create
- Module 8: Customer Journey | Step 7: Realize
Benefits of learning with us
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- IT Leader
- IT Manager
- Transformation Manager
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- IT Leader
- IT Manager
- Transformation Manager
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
- Module 1: Customer journey
- Module 2: Customer journey | Step 1: Explore
- Module 3: Customer journey | Step 2: Engage
- Module 4: Customer journey | Step 3: Offer
- Module 5: Customer journey | Step 4: Agree
- Module 6: Customer journey | Step 5: Onboard
- Module 7: Customer journey | Step 6: Co-create
- Module 8: Customer Journey | Step 7: Realize
- You will learn how to identify, assess, and prioritize the needs and expectations of various stakeholders, including customers, employees, and partners.
- You will understand the principles of creating and maintaining a positive customer experience.
- You will discover how to effectively manage relationships with different stakeholders, including customers, users, suppliers, and partners.
- You will explore the concept of co-creating value, in which value is not simply delivered to customers but created in collaboration with them.
- You will learn how to establish, monitor, and report on service levels to ensure they meet requirements.
- You will learn how to define and use KPIs and other metrics to measure, report, and improve pain points and opportunities for enhancing the customer experience.
- You will achieve a globally recognized certification ITIL® 4 Specialist: Drive Stakeholder Value certification, that signals your expertise in service management. The certificate is valid for 3 years
Required ITIL®4 Foundation certification
- IT service management practitioners who plan to become an ITIL® Managing Professional (MP) or ITIL® Master
- IT Leader
- IT Manager
- Transformation Manager
- DevOps Engineer
- Enterprise Architect
- IT Service Manager
- IT Service Desk Analyst
What do our students say about our training?
Dmitrii T
Germany
Juliya Zinovjeva
Portugal
Razia Wilson
Great Britain
Rob
Austria
Marcin Niziol
Poland
Andrii
Ukraine
Chris
Great Britain
FAQ
Scrum Master Certification is a globally recognised credential that validates your expertise in Agile and Scrum. It's essential because it opens up exciting career opportunities in the fast-paced world of Agile development, where certified professionals are in high demand.
Meirik offers comprehensive training sessions led by expert trainers who are well-versed in the Scrum framework. Our training courses are designed to equip you with the knowledge and skills required to pass the Scrum Master Certification exam successfully.
Common mistakes in the Professional Scrum Master Exam include not fully understanding the nuances of Scrum, misinterpreting scenario-based questions, and struggling with time management during the exam. To help you avoid these pitfalls, Meirik offers a guided video, "All You Need to Know About Scrum Master Certification."
Our video provides in-depth insights into the exam format, tips for tackling scenario questions, and a thorough review of Scrum principles. It also includes real-world examples and best practices shared by our experienced trainers. By watching this video, you can better prepare for the exam, gain confidence in your knowledge, and minimise the risk of making these common mistakes.
Enrolling with Meirik is easy. Simply visit our website, choose your preferred training session, and follow the registration process. If you need assistance, our customer support team is here to help.
Meirik offers a range of training options, including online courses, in-person workshops, and self-paced study materials. You can choose the format that best suits your learning style and schedule.
No, there are no specific prerequisites to enrol in our training sessions. We welcome individuals from various professional backgrounds and experience levels interested in becoming certified Scrum Masters.
The process typically involves taking the Professional Scrum Master Assessment. Successful completion of the exam leads to certification. Students enrolling in our training and participating in the course gain 2 free attempts to pass the Professional Scrum Master Exam.
The duration of our training programs is 16 hours. Additional exam preparation differs according to your personal learning style.
Don't worry; many individuals don't pass on their first try. When participating in Meirik training, you can take the exam twice.
Yes, of course you can! Meirik Coins' value of each class is also discounted. To make the purchase using your Meirik Coins, contact us at training@meirik.com. If you’re not sure how many Meirik Coins you have gathered, feel free to reach out and ask at training@meirik.com.
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